Responsible Gaming
Gaming Should Be Entertainment
At Dandelion Evergreen, we believe online casino gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to understand the risks involved and to play responsibly.
If you find yourself gambling more than intended or experiencing negative consequences, help is available.
Age Verification
Online casino gaming in Australia is restricted to players aged 18 years and over. We are committed to preventing underage gambling and verify the age of all users during registration. If you are under the legal gambling age, you are not permitted to use this service.
Warning Signs of Problem Gambling
If you experience any of the following, problem gambling may be developing:
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity from family or friends
- Neglecting work, school, or personal responsibilities
- Using gambling to escape stress, anxiety, or other emotional problems
- Borrowing money or accumulating debt to fund gambling
- Experiencing conflict with loved ones about gambling habits
- Failed attempts to reduce or stop gambling
- Feeling restless or irritable when trying to cut back
- Lying about the extent of gambling involvement
If you recognise any of these signs, please reach out for support immediately.
Self-Help Tools & Responsible Gaming Features
We provide a range of tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
- Loss Limits: Establish a maximum amount you're willing to lose over a set period
- Time Limits: Set automatic session time reminders to encourage breaks
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Account Closure: Permanently close your account if you wish to stop playing
To access these tools, visit your account settings or contact our customer support team.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, professional support is available:
Australia
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Gambling Help Online
Free and confidential support service for people concerned about their gambling or that of others
Website: www.gamblinghelponline.org.au
Telephone: 1800 858 858 (free call)
United Kingdom
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GamCare
Support for problem gambling and emotional wellbeing
Website: www.gamcare.org.uk -
GamStop
National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Canada
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Responsible Gambling Council
Evidence-based research and resources for problem gambling prevention
Website: www.responsiblegambling.org
United States
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National Council on Problem Gambling
Helpline and resources for gambling disorder treatment and support
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Germany
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Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Federal centre for health education with gambling support resources
Website: www.bzga.de
If You Need Help
Problem gambling is a serious condition that can be treated. If you or a loved one is struggling, please don't hesitate to seek professional support. Contacting one of the organisations listed above is a positive first step.
Remember: You are not alone, and help is available.
Visit Gambling Help Online at www.gamblinghelponline.org.au or call 1800 858 858 for immediate support in Australia.